Biolinkron Support
We are here to help
Support Options
Self-Service (Recommended First)
For many issues, the fastest solution is self-service: Enter device-specific error codes or keywords in our Knowledge Base for instant answers. Begin with the Knowledge Base to resolve most common questions quickly.
Human Support (Tiered Response)
| Channel | Response Time | Recommended For |
|---|---|---|
| Online Ticket | ≤ 4 hours | Non-urgent issues, document requests |
| Expert Hotline | 15 minutes | System downtime, data anomalies (Device ID required) |
| On-Site (APAC) | 24–72 hours | Hardware replacement or calibration (Care+ users only) |
📝 Need personalized help?
Submit a Support TicketOur specialists will respond promptly, typically within 4 hours for standard inquiries.