Policies

Clear, transparent service from delivery through post-sales support

Warranty

Standard Warranty(Automatically activated upon delivery of your Biolinkron system)

📦

Coverage Includes

  • Manufacturing and material defects
  • Electrical system malfunctions
  • Software functionality errors
🔧

Service Provided

  • Full coverage of repair or replacement for eligible warranty claims
  • Replacement components offered at cost for non-covered issues
  • 24/7 remote technical support
⚠️

Warranty Exclusions

  • User operation errors or misuse
  • Unauthorized modifications or repairs
  • Damage caused by natural disasters, contamination, or improper environmental conditions
⏱️

Warranty Period

  • Biolinkron S96: 1 year full system warranty + 5 years pressure-control module coverage
  • Biolinkron S8: 1 year full system warranty + 3 years pressure-control module coverage

Biolinkron Care+ — Lab Reliability, Guaranteed

Need more than just a standard warranty?Care+ensures peace of mind with priority repairs, expert access, and on-site service options, so your team can focus on science — not downtime.

Care+ Core Plan (1–3 year renewable contract)

  • Hardware Warranty: Free repair and replacement of covered components
  • Support Response: 24h guaranteed access to Biolinkron specialists
  • On-site Service: Installation & training (APAC region)
  • Calibration Service: 50% off annual calibration visits

Care+ Premium Plan (1–3 year renewable contract)

Coming Soon
  • Hardware Warranty: Free repair/replacement + backup unit service to minimize downtime
  • Support Response: Dedicated Technical Account Manager for personalized assistance
  • On-site Service: Quarterly global on-site inspection
  • Calibration Service: Free quarterly calibration services

📌 Core Promise:

"Care+ members receive agile support from the Biolinkron technical team for all non-user-induced issues."

Return Policy

✓

Refund Eligibility

Full Refund

Applies to unopened equipment in original packaging with all accessories and documentation

Partial Refund

Up to 70% for opened but unused equipment in good condition with original packaging

✗

Non-Returnable Items

  • Products with damaged or missing serial number labels
  • Consumables (e.g., pipette tips, adapters)
  • Care+ service subscriptions

Shipping Policy

Standard Delivery Terms (Standard Edition)

Region Delivery Time Free Shipping Threshold Tracking Service
Mainland China ≤ 3 weeks Free shipping over $5,000 Carrier-provided tracking
Japan & Korea ≤ 4 weeks Free shipping over $35,000 Carrier-provided tracking
Southeast Asia ≤ 4 weeks Free shipping over $10,000 Carrier-provided tracking
North America ≤ 8 weeks Free shipping over $50,000 Carrier-provided tracking
Europe ≤ 7 weeks Free shipping over $50,000 Carrier-provided tracking
Middle East ≤ 7 weeks Free shipping over $35,000 Carrier-provided tracking
Australia ≤ 7 weeks Free shipping over $35,000 Carrier-provided tracking
South America ≤ 10 weeks Free shipping over $50,000 Carrier-provided tracking

Privacy Policy

Scope of Data Collection

Device Data: Operation logs, error codes, calibration records

User Data: Name, organization, contact information

Experimental Data: We never collect sample content or experimental results

Customer Support Availability： 8:00 AM – 7:30 PM daily

Average response time: 5 hours

Services covered: Warranty & service tracking, internal technical support

Device Serial Number

-Warranty and service tracking

-Internal technical team

Operation Logs

Contact Information

Terms & Policy Inquiries

For questions regarding our terms and policies, please contact our support team.

Compliance Email

compliance@Biolinkron.com (Response time: within 24 hours)

Legal Notice

This policy was last updated on August 1, 2025.